FAQs
Frequently Asked Questions
How long does shipping take?
Standard Shipping varies depending on the product however usually takes around 5 - 8 business days for orders within Australia and around 6 - 27 days for international orders depending on the location. Refer to the Shipping Policy page for more information or enquiries.
Do you ship internationally?
Yes, we offer international shipping. International orders usually take 6-27 business days to arrive, depending on the destination and customs processing times.
How can I track my order?
You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.
Can I cancel after I already paid?
Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.
How can I contact you?
We're here to help! You can reach our customer support team through the following channels:
- Email: playlearngrow2024.store@gmail.com
- Phone: +61 468-310-836
- Live Chat: Available on our website during business hours.
For non-urgent enquiries, you can also use our Contact Form on the website. We strive to respond to all enquiries within 24 hours.